3360536 - Approval Task Remains Unassigned When the Work Distribution is 'Approver of Document'

Task regarding 'Approve Goods and Services Receipt' remains unassigned. 

SAP Business ByDesign

1. Go to Application and User Management work center.
2. Go to Business Task Management view.
3. Show: Unassigned Items
4. Search for ABC (ABC is the Goods and Services Receipt's ID).
5. Select the task 'Approve Goods and Services Receipt ABC'.
6. Open the latest application log of this task.
7. Go to Summarizing Messages section.

You can see the Description:

• Business task is inconsistent - no valid responsible person/organization
• Searching for responsible in non-configurable work category: Approver of Supplier Invoices, Purchasing Contracts, Goods and Service Receipts
• Searching using method Purchase Document by Manager of Purchasing or Supplier Invoicing Unit
• Result:
• No employee found

Firstly confirm that the Work Distribution is 'Approver of Goods and Service Acknowledgement':

1. Go to Application and User Management work center.
2. Go to Approval Processes view.
3. Select the active approval process regarding Goods and services receipt.
4. Click View button.
5. Select the step that triggered the approval process. 
6. Check that 'Work Distribution: Approver of Goods and Service Acknowledgement'. 

• Description: The manager of cost assignment to the goods and service acknowledgement has to approve. In addition, additional approvers assigned in the application and user management work center get the approval task. In case no approver is defined in that way, the reporting line manager of the employee responsible for the goods and service acknowledgement is the approver.

So it needs to be checked the employees / users assigned to each step of the approval flow. 

• First step (Manager of Cost assignment to the Goods and Service Acknowledgement): 

1. Open the Purchase Order related to this Goods and service receipt. 
2. Check that the Buyer Responsible is XYZ (XYZ is the Buyer Responsible). 
3. Open XYZ. 
4. Click You Can Also button and select Open Personnel File. 
5. Check that -> Reporting Line Unit is JKL (JKL is the Reporting Line Unit). 
6. Navigate to Responsible Managers tab. 
7. You can see the message: 'No records found'. 

• Second step (Additional approvers assigned in the Application and User Management work center):

1. Go to Application and User Management work center.
2. Go to Employee Work Distribution view.
3. Select 'Additional Accountant'.
4. Click Edit button.
5. Check that there is nothing maintained for the company of the Purchase Order. 

• Third step (Reporting line manager):

1. Open XYZ. 
2. Click You Can Also button and select Open Personnel File. 
3. Navigate to Responsible Managers tab. 
4. You can see the message: 'No records found'. 

The user can maintain one or more steps to guarantee that the approval task will be assigned, as listed below: 

• Step 1: Assign a manager to the cost assignment of the specific Goods and service receipt; 
• Step 2: Assign an employee responsible for Additional Accountant for the Purchase order's company;
• Step 3: Assign a manager to the user assigned as Purchase order's Buyer responsible. 

• KBA: 1947478 - Huge list of Persons Responsible Determined for an Approval Task

Goods and Services Receipt; Approval; Task; Unassigned; Work Distribution  , KBA , AP-GSP , Goods and Service Acknowledgement , How To