3360559 - The workflow rule with a push notification cannot be triggered

When sending a document for approval or working out a workflow rule, the end user receives a notification in the bell. However, end users do not receive push notifications on their mobile devices.

• SAP Cloud for Customer
• SAP Cloud for Customer Extended App

1. For an example create a workflow rule with push notification enabled for a new task
2. Login to SAP Cloud for Customer Extended App
3. Click on "More" and go to "Task" work center view
4. Create a new task and click on "Save"
5. A new notification displayed in the "Notifications" bell, but no push notification triggered

Send Push Notification button not checked in Workflow Rule editing.

Check the Send Push Notification button in Workflow Rule editing.

1. Go to Administrator work center
2. Go to Workflow Rules work center view
3. Select the Workflow rule and click on Edit
4. Next to step 3 Define Actions
5. Check the Send Push Notification button
6. Next and Finish to save the changes

1. 2771460 - How To Activate Push Notifications For Mobile Devices
2. 3317839 - Notification in C4C Mobile apps is not pushed to Mobile Phone's home screen
3. 2898536 - Push notification is not triggered

Push Notification, mobile, mobile APP, Approval, Workflow Rule, iPhone , KBA , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , LOD-CRM-WKF , Workflow , Problem