3360595 - Instructor cannot edit attendance while there is no learning history existing - SuccessFactors Learning

Instructor cannot edit attendance while there is no learning history existing.

SAP SuccessFactors Learning

1. When instructor access "My Classes" page and click " edit attendance", the option cannot be modified.
2. "Learning Recorded" is displayed.
3. However, when admin access Learning Administration and search for related learning history, no record is found.

There is pending learning history existing. (For example, pending survey completion, or pending E-Signature approval, etc)

Since the learning history is not completely done yet, admin cannot view it directly by searching learning history.

But the pending process will still lock user's attendance, causing instructor unable to modify it.

To conclude, please check if there is any pending survey or approval about the affected user and item record.

(For product support, please check internal memo.)

Complete the pending learning history and then remove it.

Then, instructor will be able to edit the attendance freely.

2344162 - Unable to edit the class attendance

class, scheduled, offering, learning, event, change, remove, edit, class, record, completion, modify, instructor , KBA , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem