3360649 - Instance Refresh Failed - ADMIN_APPLICATION_REFRESH_START_FAILED

Instance refresh is failing with the following error code: ADMIN_APPLICATION_REFRESH_START_FAILED

Please note:  there will have more than one entries for the status as well as the error code 

SAP SuccessFactors HXM Suite

1. Log onto affected system with provided access. 
2. Go to Instance Refresh Tool.
3. Submit the refresh request. 
4. See the status go to 'Failure'
5. Download the error log and see the error code: ADMIN_APPLICATION_REFRESH_START_FAILED

Note:

there will be more than one entries for the status as well as the error code.

Defect with the BPE during the refresh which is a core feature used by the system when performing a refresh via the Instance Refresh Tool.  

For customers: 

• Please open a ticket with LOD-SF-PLT-IRT to contact product support to revert the Failed status of the refresh so you can proceed further. 
• Engineering team are currently working on the defect with the BPE under PFS-27968 to prevent this issue from occurring. 

For support: 

• Please refer to internal memo for further information. 

instance refresh, IRT, Failed, PFS-27968, BPE , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem