3360649 - Instance Refresh Failed - ADMIN_APPLICATION_REFRESH_START_FAILED

Instance refresh is failing with the following error code: ADMIN_APPLICATION_REFRESH_START_FAILED

Please note that there will be multiple entries for both the status and the error code.

SAP SuccessFactors HCM Suite

1. Log onto affected system with provided access. 
2. Go to Instance Refresh Tool.
3. Submit the refresh request. 
4. See the status go to 'Failure'
5. Download the error log and see the error code: ADMIN_APPLICATION_REFRESH_START_FAILED

Note: There will be more than one entry for both the status and the error code.

• Defect with the BPE during the refresh which is a core feature used by the system when performing a refresh via the Instance Refresh Tool.  
• The error occurs due to the source being at a higher level than the target, which the application doesn't allow.

For customers: 

• Please open a ticket with LOD-SF-PLT-IRT to contact product support to revert the Failed status of the refresh so you can proceed further. 

For support: 

• Please refer to internal memo for further information. 

Instance refresh, IRT, Failed, PFS-27968, BPE, Instance Refresh Tool , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem