SAP Knowledge Base Article - Public

3360774 - Application error when clicking on the Active Group Membership

Symptom

Encountering the following Application Error when clicking on the Active Group Membership in Manage Permission Groups:

'errorId=, fingerprint=4a1ad31a361d7ee8fac1347ea623f47cb3351377, timestamp=, errorMessage=An application error occurred. Please try again later, or notify support.'

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Navigate to permission group
  2. Search for the group 
  3. Click on the Active Group Membership
  4. Click on update the Active Group Membership, the system refreshes to zero (0)
  5. Click on the number of members, an error is displayed.

Cause

The permission group contains an inactive user and the system cannot verify group membership based on inactive team view user when you click 'Active Group Membership'. Hence, it shows an error message.

Resolution

To resolve this error, change the permission group definition to remove the inactive users of team view.

Keywords

Permission group, active group membership, Application error, SuccessFactors, Platform, RBP, 4a1ad31a361d7ee8fac1347ea623f47cb3351377 , KBA , LOD-SF-PLT-DYG , Dynamic Groups (My Groups - Not RBP) , Problem

Product

SAP SuccessFactors HXM Core 2305