SAP Knowledge Base Article - Public

3360776 - Inbound Delivery Notification not Created From Outbound Delivery in the Intercompany Process


Inbound delivery notification is missing even after you have released the Outbound Delivery document. 


SAP Business ByDesign

Reproducing the Issue

  1. Go to Outbound Logistics work center
  2. Go to Outbound deliveries view
  3. Select the relevant Outbound Delivery document
  4. Select Edit and navigate to document flow
  5. You can see that inbound delivery notification is not created


System did not create inbound delivery notification from Outbound Delivery because the output channel was sent via Printer. In case of intercompany scenario, the output channel must be Internal EDX. In the Account master data, you must set the Internal EDX option for the fields “Sales Order Confirmation”, “Advanced Shipping Notification Outbound” and “Customer Invoice/Credit Memo”. So when your partner company will release the outbound delivery document, the actual delivery process is initiated to full-fill your company demand. Your company will automatically gets an advanced shipping notification in the form of an inbound delivery notification as a follow-up of above action.


Looks like user has manually changed the output settings to printer. Please cancel the Outbound Delivery and recreate it with the correct output channel. That should create the inbound delivery notification. 



You can follow the below steps to maintain the Internal EDX option;

  1. Go to Account Management work center
  2. Go to Accounts view 
  3. Select the relevant Account 
  4. Select Edit and navigate to Communication tab
  5. Select Sub tab Collaboration
  6. Select Advanced Shipping Notification Outbound and set the output channel to Internal EDX

See Also

Please refer to the blog-


Inbound Delivery Notification not Created From Outbound Delivery; IDN not created from OD; Intercompany process , KBA , AP-POP-PO , Purchase Order , Problem


SAP Business ByDesign 2305 ; SAP Business ByDesign 2308