3360892 - Error Message "Text Content has not been set for text of text ID" While Replicating Data to C4C

You are replicating data to C4C and it is failing with error message in Web Service Monitoring: "Text Content has not been set for text of text ID".

SAP Cloud for Customer

1. Go to the Administrator work center.
2. Go to the General Setting work center view.
3. Open the Web Service Message Monitoring under System Administration.
4. Select query All.
5. Search for message ID with error "Text Content has not been set for text of text ID".

Based on the incoming message we may verify the following in the payload:

      <TextCollection textListCompleteTransmissionIndicator="true">
        <Text>
          <TypeCode>0001</TypeCode> (0001 refers Text type Code)
          <ContentText languageCode="EN"/> (EMPTY)
        </Text>

Therefore, the issue is due to empty text passed to C4C for Type Code 0001.

This is standard for C4C to post error when you try to replicate Text Collection information with empty Text information.

It's not an issue on the ERP system, then, you need to do the following to correct the error on C4C:

1. Add data to text type code 0001 before replicating to C4C.
2. Ensure remove complete text information while replicating the data to C4C.

Text Collection, C4C, Replication, Text, Incoming , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To