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SAP Knowledge Base Article - PreviewSymptom
- You are using the Agent Desktop in Service Cloud V2 or as an add-on in Service Cloud
- After a WhatApp or SMS Interaction, you noticed that there is no interaction created in the Customer Hub Timeline
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Environment
- SAP Cloud for Customers
- SAP Service Cloud
- SAP Sales Cloud
- SAP Sales and Service Cloud
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
WhatApp, SMS, timeline, Customer Hub, update, CNS, NGAP, Agent Desktop, AD, , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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