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3361073 - Login Issue in Central Management Console - SAP Data Services


  • Unable to login/access into Central Management Console (CMC) with any user after upgrade/installation;
  • Error message in the Central Management Console (CMC): "Account information not recognized: Could not reach CMS 'gsc132bods1:6400'. Specify the correct host and port and check for network issues.";
  • EIM APS Services Deployment Check;
  • After SAP Data Services installation/upgrade error message: "EIM APS Services could not be deployed successfully. After the installation completes, please follow the instructions below to re-deploy the services:
    1. In the Central Configuration Manager (CCM), stop the local Server Intelligence Agent (SIA).
    2. Wait until CMS is completely shut down. Check the Windows Task Manager -> Processes tab to make sure CMS.exe is not running.
    3. Open a command prompt, navigate to "E:\Program Files (x86)\SAP BusinessObjects\Data Services\Utilities" directory and run the command "RunAddNode.bat". Enter your CMS password during installation.
    4. After completion of step 3, start local SIA using CCM.";
  • Not able to login to Central Configuration Manager (CCM) after Data Services Installation;
  • Error message in the Central Configuration Manager (CCM): "The procedure entry point ??4CRefCount@CXLib500@@QEAAAEAV01@AEBV01@@Z could not be located in the dynamic link library E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\cmccommon.dll";
  • Svc.Mgr.exe - Entry Point Not Found.
  • Error: "Could not reach CMS '<hostname>:<port number>'. The CMS on machine '<hostname>' was stopped due to a critical error. (FWM 20031)"



  • Product Area: SAP Data Services
  • SAP BusinessObjects Information platform services (IPS): 4.3 SP2 Patch 1
  • SAP Data Services (DS): 4.3 SP1/SP2


SAP Data Services 4.3


Data Services, DS, CMC, Upgrade, Installation, IPS, BI, login error, EIM APS, CCM not working, critical error, FWM 20031 , KBA , EIM-DS-DEP , Deployment, Installation, Upgrade , EIM-DS-SVR , Administration/Server , Problem

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