SAP Knowledge Base Article - Public

3361110 - Receiving an application error when trying to start New Hire Data Review Step - Onboarding


  • Application error being received when trying to complete New Hire Data Review Step.
  • Error Message: 
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  • Application error with fingerprint ID: 5213ae08c5876fc464ba8d2a5809b2f942815fbe


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login into the instance as any of the responsible user.
  2. Go to onboarding or the New Hire Data Review Card
  3. Take any candidate or open any candidate from Review New Hire Data Tile
  4. Click on start to open NHDR step of the candidate.
  5. Error appears


Configuration Issue:

  • It appears that the issue was caused because there was no element configured in the Global Information Data Model. 
  • Global Information Data Model is disabled.
  • Since the main data model is disabled, you are receiving the application error


  1. Go to Manage Business Configuration > globalInfo
  2. Enable the main data model i.e globalInfo
  3. Save


5213ae08c5876fc464ba8d2a5809b2f942815fbe, fingerprint 5213ae08c5876fc464ba8d2a5809b2f942815fbe, Application Error in NHDR, Error, globalInfo disabled, "elementModel" is null, null, elementModel, NHDR, Onboarding, ONB2, OBX , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem


SAP SuccessFactors Onboarding 2305