Symptom
- Application error being received when trying to complete New Hire Data Review Step.
- Error Message:
- Please click this link to automatically search for any knowledge base articles related to this error, or refresh the page and try the action again.
- Application error with fingerprint ID: 5213ae08c5876fc464ba8d2a5809b2f942815fbe
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login into the instance as any of the responsible user.
- Go to onboarding or the New Hire Data Review Card
- Take any candidate or open any candidate from Review New Hire Data Tile
- Click on start to open NHDR step of the candidate.
- Error appears
Cause
Configuration Issue:
- It appears that the issue was caused because there was no element configured in the Global Information Data Model.
- Global Information Data Model is disabled.
- Since the main data model is disabled, you are receiving the application error
Resolution
- Go to Manage Business Configuration > globalInfo
- Enable the main data model i.e globalInfo
- Save
Keywords
5213ae08c5876fc464ba8d2a5809b2f942815fbe, fingerprint 5213ae08c5876fc464ba8d2a5809b2f942815fbe, Application Error in NHDR, Error, globalInfo disabled, "elementModel" is null, null, elementModel, NHDR, Onboarding, ONB2, OBX , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem
Product
SAP SuccessFactors Onboarding 2305