SAP Knowledge Base Article - Public

3361151 - External User Welcome Message notification is not triggered if the process is restarted before the New Hire data review step completed

Symptom

Onboarding process is restarted before the New Hire data review step completed.

The NHDR completed in the new onboarding but External User Welcome Message notification is not triggered.

Environment

SAP SuccessFactors Onboarding

Cause

The issue has been fixed to default process variant automatically.

But if custom process variant is used, need to take one time action to let the fix deploy to custom process variant.

Resolution

  1. Go to Manage process variant, select customer process variant,
  2. click "Save and Validate"
  3. click "Activate" 
  4. Restart onboarding process,complete NHDR and the welcome notification should be triggered.

Keywords

welcome, email, notification , KBA , LOD-SF-OBX-EML , Notifications , How To

Product

SAP SuccessFactors Onboarding all versions