SAP Knowledge Base Article - Public

3361533 - 500 Error when adding Learning History Card to Work Zone

Symptom

500 internal server error appears inside the card when it's attempted to add a SuccessFactors "Learning History" card to Work Zone.

Environment

SAP SuccessFactors Learning

SAP SuccessFactors WorkZone

Reproducing the Issue

  1. Log in to Work Zone instance.
  2. On My Workspace > Add Widget 
  3. Select Cards > Select Learning History > 500 error appears

Cause

  • A possible cause to this issue is that the destination is not configured correctly. The Learning_API destination should be using the proxy, like "rest/experience/learning/v1/Proxy".
  • If the destination configuration is wrong, not only the learning history but all the learning cards will throw 500 errors.

Resolution

Check the destinations created.

The following link has the detailed description of creating the destination (check Step 3): 

https://help.sap.com/docs/SAP_SUCCESSFACTORS_WORK_ZONE/04877e17a5da4908a6fea94949e160b5/c12996ba62d34dfba5ae042fb925add2.html 

See Also

3062218 - SAP SuccessFactors Work Zone - SuccessFactors UI Cards not loading - SAP for Me

3068844 - Creating Destinations for the Learning cards in SAP Work Zone for HR - SAP for Me

Keywords

Work Zone, Workzone, Learning History Card, Learning card, Learning Card, Error 500, 500,SAP SuccessFactors Learning, SAP SuccessFactors WorkZone , KBA , LOD-SF-LMS-WZ , LMS WorkZone Integration , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions ; SAP SuccessFactors Work Zone all versions