SAP Knowledge Base Article - Public

3361888 - Support Tab feature does not reflect user language within SF


Support Tab within SuccessFactors always loads in English even if SuccessFactors is set to a different language. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Log into affected system with provided support access
  2. Change language settings to e.g. German language
  3. Click on Support Icon
  4. Support tab content is not changed to German language


This is expected behaviour


  • When you click on the Support Tab - you are opening the help portal page within SuccessFactors.
  • SF language will not reflect here, it will only reflect on the labels we control such as the support button and the title header which you can see via English Debug mode. 
  • The language reflected in the content of the portal is a reflection of the language in the support page the users have set.

See Also

2606997 - How to read and download the Security Permission Report for Proxy management - SAP for Me


SF, language, support tab, support portal, home page, english, support button, support right side, support option  , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem


SAP SuccessFactors HXM Core all versions