SAP Knowledge Base Article - Public

3362073 - Benefit Exception and Work/Life Event Configuration Enhancements


  • When configuring actions for Benefit Work Life Event Configuration and Exceptions, options available are: "Enroll and Edit" and "Edit and Opt-out"
  • When multiple actions are combined, in cases of failures due to data issues, the system is not able to create all exceptions/enrollment successfully


  • SAP SuccessFactors Employee Central - Global Benefits


  • At the moment, we do not have an action for 'Enroll and Edi t &Optout'.
  • We only have 'Enroll and Edit' and 'Edit and Opt-out'. 
  • In cases of failures, the general recommendation at the moment is to create multiple Work Life/Event Configurations for the required actions/scenarios and combine as per the requirement

Our Product Management team is considering to enhance the actions available to include a new option "Enroll and Edit & Optout". At the moment, this is still under planning and currently targeted for 1H 2024 (tentative).

We shall update the KBA once confirmed or if there are any changes with the timelines.


benefit, exception, work, life, event, configuration, edit, optout, enroll, combination, action, BEN-12454 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem


SAP SuccessFactors HXM Core 2305