SAP Knowledge Base Article - Public

3362105 - SuccessFactors SCIM API Not Returning(Missing) Onboardee Data


Customer have updated IPS instance to use the SuccessFactors SCIM API and having issues returning Onboardee data where it is not returning the first/last name and email address.

  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors HXM Suite
    • Integrations
      • API - SCIM API

Reproducing the Issue

  1. Access the ONBOARDEE data
    1. Endpoint: 
    2. Entity: Users
    3. Filter: userName eq "Onboardee ID"
  2. See Results below
    1. Notice the name information is blank and email address is not returned


Missing Onboarding permission for SCIM API user.


To access the Onboardee data from SCIM API user you should have below permissions.

1. Onboarding or Offboarding Permissions 

2. Manage Onboarding or Offboarding - Optional

3. Onboarding or Offboarding Object Permissions 


SCIM, API, Onboardee, Permission, missing, not return, SuccessFactors, SFSF, SAP IAS, SAP IPS  , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-API , API & Adhoc API Framework , Problem


SAP SuccessFactors HXM Core 2305 ; SAP SuccessFactors HXM Suite 2305


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