SAP Knowledge Base Article - Public

3362299 - UTC Migration impact on Performance Management, 360 Reviews, and Calibration

Symptom

SAP SuccessFactors is standardizing the use of time across all our systems (applications, databases, and servers) across all our data centers in our continuous effort to align with the cloud industry's best practices for improved data integrity, security and scalability. SAP SuccessFactors is moving its platform to Coordinated Universal Time (UTC).

SAP SuccessFactors offers global services and currently supports multiple time zones. We must have a consistent, reliable time zone across all geographies to ensure that applications behave the same regardless of physical location. UTC is a natural choice given our global customer base, and UTC is not subject to Daylight Saving Time.

After migration:

  • The original server time zone will be used to set the Tenant Preferred Time Zone (TPT) (For more information on TPT, refer to KBA: 3319478 - Preferred Tenant Time Zone )
  • For customers already running on a server in UTC, the Tenant Preferred Time Zone (TPT) will be set to UTC.

The confirmed schedule can be found in KBA 3101935 - SAP SuccessFactors is moving to Coordinated Universal Time (UTC) - Table Report/Canvas/Tiles/Report Story.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors 360 Reviews
  • SAP SuccessFactors Calibration
  • SAP SuccessFactors Performance Management

Cause

    Resolution

    After the migration, all date/time type values will be displayed as before without behavior changes (Tenant preferred timezone will be applied to keep the timezone as same as before). ​Below is a list all the known areas that will have some change due to the UTC Migration.

    Calibration:​

    • Session information validation job name will be displayed with timezone information:
       

    • Mass session creation job name will be displayed with timezone information:
       

    • Export All Sessions job name will be displayed with timezone information:

    360 Reviews:

    • When using Calculate 360 benchmark to trigger a job, the returned job complete time will be displayed with timezone information:


    Performance Management

    • There is currently a known issue where the Last Modified date has not been updated after the migration. Please reference 3520494 - UTC Transition Changes Not Visible in Form Template Settings After Migration for more information.
    • In Admin center > Manage Form Templates, the Last Modified date will be displayed with timezone information​:
       
    • Note: There is no change in the formReviewStartDate fetched in the Odata API. These time types are floatDate, so they are not affected by UTC migration.

    See Also

    Keywords

    UTC, timestamp, SF, Success Factors, Universal, Coordinated, Performance management, forms, templates, KI2405, PTCH-44791 , KBA , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-CAL-REP , Reporting & Analytics, Data Imports & Exports , LOD-SF-MTR-FRM , Forms and Templates , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , How To

    Product

    SAP SuccessFactors Performance & Goals all versions