Symptom
When the user opens the password reset link that arrived via e-mail and try to change the password it raises the following error:
"Your password reset link is either invalid or has already been used. Please request for a new link. "
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Cause
The error message can be triggered by two reasons:
- The link was accessed and already used to reset the password. The link will only work once to reset the password.
- The password reset link expired after 60 minutes. After the administrator clicked to reset the password, the user has 60 minutes to access the password reset link from the e-mail.
Resolution
This is currently system behavior.
Keywords
Password, Reset, Invalid, Link , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0