SAP Knowledge Base Article - Public

3362549 - Your Password Reset Link Is Either Invalid Or Has Already Been Used


When the user opens the password reset link that arrived via e-mail and try to change the password it raises the following error:

"Your password reset link is either invalid or has already been used. Please request for a new link. "

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP Service Cloud v2
  • SAP Sales Cloud v2


The error message can be triggered by two reasons:

  1. The link was accessed and already used to reset the password. The link will only work once to reset the password.
  2. The password reset link expired after 60 minutes. After the administrator clicked to reset the password, the user has 60 minutes to access the password reset link from the e-mail.


This is currently system behavior.


Password, Reset, Invalid, Link , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , How To


SAP Sales Cloud and SAP Service Cloud Version 2 1.0