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3362579 - "The role collections list cannot be retrieved.403" error in SAP Business Technology Platform (BTP) Cloud Foundry environment

Symptom

When accessing the details of a user in the BTP cockpit, the following error appears:

The role collections list cannot be retrieved.403

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP BTP, Cloud Foundry runtime and environment

Product

SAP BTP, Cloud Foundry runtime and environment 1.0

Keywords

role collections list cannot be retrieved, btp, business technology platform, cloud foundry, ias, 403 , KBA , BC-CP-CF-SEC-UI , SAP Cloud Platform Security UI Components , BC-CP-CF-SEC-IAM , UAA, Authentication, Authorization, Trust Mgmnt , Problem

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