SAP Knowledge Base Article - Preview

3362594 - Error Failed to retrieve destination in SAP Cloud ALM when performing endpoint connection check.

Symptom

  • Cloud service with the service type "SAP Integration Suite (Cloud Integration)" on Neo endpoing connection check fails with errors for Exception Monitoring use case:
    • Failed to retrieve destination : XXXXX(Failed to read authorization token.The destination service responded with an error : unauthorized client);
    • Unable to access destination XXXXX.Destination is either not available or not properly configured.
  • Exception Monitoring data collection jobs fail with error: "Collection FAILED (collector_id=CPICollector, destination=XXXX) after YYYms: Failed to retrieve destination : XXXX. (Destination 'XXXX' not found.)"
    • "XXXX" is the endpoint name.


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Environment

SAP Cloud ALM 1.0

Product

SAP Cloud ALM 1.0

Keywords

SAP Integration Suite (Cloud Integration), NEO,Exception Management,Token Service user and password,endpoint retrieve destination : XXXXX(Failed to read authorization token.The destination service responded with an error : unauthorized client);Unable to access destination XXXXX.Destination is either not available or not properly configured. , KBA , SV-CLM-INF-CON , Connectivity of managed services/systems to SAP Cloud ALM , SV-CLM-INF-LMS , Landscape Management Service , SV-CLM-OP-EXM , Exception Monitoring Service , Problem

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