SAP Knowledge Base Article - Public

3362760 - Agency User faces password reset error - "Password link not valid"


Error messages faced by Agency Users when attempting to reset their password:

  • "Password link not valid"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Go to the Agency portal and select Forgot Password
  2. Receive the password reset email and go to the link to reset password
  3. Enter New Password and Retype New Password
  4. Error occurs


The password link is manipulated before being entered into the URL bar of the page:

  • "Password link not valid" 

    Example Link:*****&agencyId=****&emailId=***********&verify=03D235A0E96BA87D1D96AAF9133295B796CFD34F8366DFD6B0CCC17468DE7CCC&expiryTime=V4-0-a1-mEeYqaLTzoptZGvhydOPagY8Wq-XIJxZYaQ14UpFFZT4mOOoJ6jXqLY&

    Manipulated Link:*****&agencyId=****&emailId=************

    IF the link above is manipulated by user or browser extensions the error will occur.


Steps to clear Password link not valid:

  • Ensure that browser cache and cookies have been cleared, close and open browser after doing so.
  • Resend the password reset email via forgot Password and use the latest link to reset the password.
  • Be sure to copy and paste the link directly from the email to the URL bar.

If the issue persists please raise an incident for Product Support for the following component: LOD-SF-RCM-POR.

See Also

2838752 - Agency Portal 2.0 - Recruiting Management

2674906 - Agency Portal URL - Recruiting Management

3362775 - Agency User faces password reset error - "This URL is expired. Click Forgot Password on the login page and use the latest URL to reset the password."

3362780 - Agency User faces password reset error - "Password link has Expired. Kindly reset the password again."


agency, password, login, login, unable, reset, password, link, invalid, error, user, portal , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem


SAP SuccessFactors Recruiting all versions


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