SAP Knowledge Base Article - Preview

3362810 - Incorrectly reported outages in Service Availability Management


Alerts generated in the Alert Inbox for a category such as Configuration are stored as outages in Service Availability Management. Service Availability Management should only consider Availability alerts, generated at a System Level in the Alert Inbox.



  • Solution Manager 7.2 SP15


SAP Solution Manager 7.2


Service Availability Management, unplanned outages, incorrect outages, SAM, Technical Administration, Tech Admin, unexplained outages, wrong outages, incorrectly reported outages , KBA , SV-SMG-ADM-DTM , Downtime / Work Mode Management , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-ALR-CNS , Alert Inbox / Alert Processing , Known Error

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