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SAP Knowledge Base Article - PreviewSymptom
Alerts generated in the Alert Inbox for a category such as Configuration are stored as outages in Service Availability Management. Service Availability Management should only consider Availability alerts, generated at a System Level in the Alert Inbox.
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Environment
- Solution Manager 7.2 SP15
Product
SAP Solution Manager 7.2
Keywords
Service Availability Management, unplanned outages, incorrect outages, SAM, Technical Administration, Tech Admin, unexplained outages, wrong outages, incorrectly reported outages , KBA , SV-SMG-ADM-DTM , Downtime / Work Mode Management , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-ALR-CNS , Alert Inbox / Alert Processing , Known Error
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