SAP Knowledge Base Article - Public

3362831 - Failed Job of Maintenance Plan Runs


A maintenance plan run was "cancelled manually or by the system".


SAP Cloud for Customer

Reproducing the Issue

  1. Administrator > Service and Social.
  2. Configure Maintenance Plan Runs.
  3. Click View Jobs.
  4. Show "Run Jobs".

Here you will see the error "Cancelled manually or by the system".


This error can happen in various circumstances. A common one is when the user who created the run is locked / inactive and hence the runs that the user is responsible for cannot be executed.


In Administrator > Business Users, please ensure that the user is not locked and that the validity date is unlimited or in the future.

If it is intended for the user to be locked, please create a new run with an active user. 


maintenance plan run, cancelled, is not run, executed, user, locked, inactive, service and social , KBA , LOD-CRM-MPL , Maintenance Plan Processing , Problem


SAP Cloud for Customer core applications 2305