SAP Knowledge Base Article - Public

3362974 - Agency Portal Issue: Resetting password via settings within the portal gives the error "Password link not valid"

Symptom

Within the agency portal going to settings and selecting password reset the agency user will receive the following message after attempting to reset the password:

"Password link not valid"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Go to Agency URL for your respective Data Center - 2674906.
  2. Login to the agency portal.
  3. Go to the Gear icon (Settings).
  4. Select “Change Password”.
  5. Enter old password and new password.
  6. Select Save.
  7. Error appears: “Password link not valid”.

Cause

Cause is currently unknown at this time.

Resolution

Issue has been reported to and is under investigation by engineering.

Workaround:

  1. Instead of resetting password from within the UI logout and use the Forgot Password option.
  2. Reset password using the link from the email sent.

If you would like to have further updates as soon as we have any news from our product team, please follow up on this KBA by clicking on the star icon in the upper right corner.

For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP for Me.

See Also

2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP for Me.

Keywords

agency, portlet, portal, password, invalid, link, valid, not, internal, settings, gear , KBA , LOD-SF-RCM-POR , Career and Agency Portals , How To

Product

SAP SuccessFactors Recruiting all versions

Attachments

Pasted image.png