SAP Knowledge Base Article - Preview

3363022 - No Sign of Engagement on Contact Data & Activity Summary

Symptom

You are checking the Data & Activity Summary of a contact who made a purchase X days ago, but in the Email Responses panel there is a warning message "No Sign of engagement - this contact hasn't purchased any items so far" even though you see that the contact has spent amount on Smart Insight.


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Environment

SAP Emarsys Customer Engagement

Product

SAP Emarsys Customer Engagement 1.0

Keywords

No Sign of engagement, Customer Profile , KBA , CEC-EMA , SAP Emarsys , How To

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