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SAP Knowledge Base Article - PreviewSymptom
You are checking the Data & Activity Summary of a contact who made a purchase X days ago, but in the Email Responses panel there is a warning message "No Sign of engagement - this contact hasn't purchased any items so far" even though you see that the contact has spent amount on Smart Insight.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys Customer Engagement 1.0
Keywords
No Sign of engagement, Customer Profile , KBA , CEC-EMA-CON , Contacts & Contact list , How To
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