SAP Knowledge Base Article - Public

3363165 - IAS-based Onboardee users directed to SuccessFactors login page after logout


Onboardee users directed to SuccessFactors native login page after log out, instead of configured Logout Redirect URL, even when using IAS for Onboardee authentication.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Login to BizX with Onboarding user credentials, through IAS login page.
  • Click Log Out button in BizX.
  • User will be redirected to the BizX login page, instead of the logout redirect URL configured. 


IAS integration is not formally enabled for Onboardees.  Onboarding Identity Authentication setting in Provisioning is disabled.

As a result, when Onboarding users log out, SuccessFactors routes them to the external user specific flow involving the native login page, using pm_product_name=ONB parameter in URL.


IAS integration should be formally enabled for Onboardees as below:

  • Admin Center -> Monitoring Tool for Identity Authentication Service ->  Settings -> Apply to both Employee and Onboardee 

See Also

3204536 - How to Setup up Identity Authentication Service (IAS) for Onboarding External Users – Onboarding - SAP for Me

3078444 - [Onboarding] FAQs on IAS for Onboarding - SAP for Me

3281873 - [Onboarding] IAS Master KBA - SAP for Me


IAS,Onboarding,Onboardee,Log,Out,Logout,Redirect , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors HXM Suite 2211