SAP Knowledge Base Article - Public

3363331 - SSI Addin Error- Something went wrong. Please reload SAP Cloud, server-side Integration for groupware

Symptom

When trying to launch the Server Side Addin from Outlook, it shows the error : "Something went wrong. Please reload SAP Cloud, server-side Integration for groupware. More info"

Environment

Server Side Addin in Outlook

Reproducing the Issue

  • Open Outlook.
  • Select a mail and launch the SSI Addin.
  • Error appears . 

Cause

Relevant Services are not assigned to the User's Business Role.

Resolution

Account, Contact, Employee, Case services should be assigned to the user's business role.

Keywords

KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0