3363428 - IPS sync job failed with statusCode 432: "Duplicated user resource sap global uuid detected."

• IPS sync job has failed with the error below:

          "Duplicated user resource sap global uuid detected."

• Entity failed to be created through Real time user sync: 

          "HTTP operation failed invoking https://<SF API Server>/rest/iam/scim/v2/Users/<SF User ID> with statusCode: 432, Response: Entity is successfully provisioned to Identity Authentication - XXX - target target system, but callback to source system SuccessFactors - XXX - source failed. "

• SAP SuccessFactors HXM Suite
• Identity Provisioning

Provision users from SF to IAS by running an IPS job or a real-time sync.

Two users having the same SAP Global UUID as they are Non-Case-Sensitive duplicate usernames.

To resolve this issue, ensure "Enable Case-Insensitive Usernames" is turned on under Company System and Logo Settings page, as explained in the KBA 2791410 - Integrating SuccessFactors with Identity Authentication through the Upgrade Center

Also, follow the below steps to review global uuid assignment:

1. From Admin Center, go to 'Data Inspector' tool
2. Select table 'Table_USER_ACCOUNT'
3. Choose 'Global User ID' filter
4. Enter the global uuid from the error logs in IPS sync job
   Outcome: Results will show the username in the database with this global uuid assigned

To resolve this issue, the duplicate user should be purged.

Besides purging the duplicate user, there are 2 other options that can be offered:

1. Manual editing current user's global user id in IAS > User Management (just modify current id's last character)
2. Delete current user in IAS side. Running full feed job will re-create this user with a new global user id

• 2791410 - Integrating SuccessFactors with Identity Authentication through the Upgrade Center
• 2214831 - Is there a way to remove the case sensitivity of Usernames in SuccessFactors?

IPS sync error, Sync fail, IPS job, Duplicated UUID, global User UUID, data inspector, duplicate user, statusCode: 432, 432, callback to source system SuccessFactors. , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem