SAP Knowledge Base Article - Preview

3363662 - Why am I Facing Cookies Error "You have encountered an unexpected error" while uploading Invoice?


Cookie error like below while creating invoice.

You have encountered an unexpected error. To resolve this unexpected error, we recommend that you clear your browser cookies and cache, log out. and then log in to your account again.
To clear your cookies and cache:
1.    Hold Ctrl + Shift + Del with your browser window open. A new window opens.
2.    Perform one of the following actions, depending on your browser:
a.    Internet Explorer: Select Temporary Internet Files and Cookies, then click Delete.
b.    FireFox: Choose Everything from the Time range to clear pull-down menu. Select Cookies. Cache, and Active Logins, then click Clear Now.
c.    Chrome: Choose option the beginning of time' from the pull-down menu ’Obliterate the following items from'. Select Cookies and other site and plug-in data and Cached images and files, then click Clear Browsing Data.
We further recommend that you use an Ariba certified browser:
Google Chrome 26 and 34 Microsoft Internet Explorer 7-11 (32-bit)
Mozilla FireFox 24 or 27 (ESR)
For additional information about Ariba certified browsers . please see the following content items on the Ariba Exchange User Community:
For additional support, please visit the Ariba Exchange User Community:
1.    Log in to your Ariba account.
2.    Click Help > Help Center in the top right corner of any page.
If. after clearing your browser’s cache and cookies, you still encounter an error, please Contact Ariba Customer Support with the Error Reference Number: ANERR-XXXXXXXXXXXXXXXXXXXXXXXXX



Ariba Network all versions ; SAP Business Network for Procurement and SAP Business Network for Supply Chain all versions


KBA , SBN-AN-CA , Commerce Automation , SBN-AN-TX , Transaction Documents , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.