3363759 - Empty search result columns when using F4 help in the Reported by field

• Empty fields in CRM UI search 
• The search help offers complete result for the Message processor field. Issue is only with the Reported by field. 

SAP Solution Manager 7.2 

1. Launch CRM Web UI [T-code SM_CRM/CRM_UI]
2. Select a Relevant business role [Ex : SOLMANPRO]
3. Create an incident and use the F4 help in the "Reported By" field
4. Perform a search and the results return only the names of the users and no additional information. 

Standard Behaviour 

In the search help, we have component AIC_CONT_SEARCH for 'Reported By' search, and BP_EMPL_SEARCH for 'Processor' search. The component AIC_CONT_SEARCH belongs to the SV-SMG-SUP component area, and BP_EMPL_SEARCH belongs to the CRM area.

Additionally, AIC_CONT_SEARCH is based also on CRM standard BP_CONT_SEARCH. Although there are some special handlings from our side, the main logic is still CRM standard.

The current search logic of the Contact search application is that it performs a search on the relationship data and not on the personal communication data like email, telephone, etc. This is the standard approach in our internal systems as well. Contact search is mainly meant for searching on the relationship data(work address, etc.), as the existence of Contact without any account is not very true in a business case. As such, the contact search examines the email address in the relationship instead of the Business Partner's personal email address.

Contact Search, Reported By, AIC_CONT_SEARCH, BP_EMPL_SEARCH , KBA , SV-SMG-CM , Change Request Management , CRM-MD-BP , Business Partners , Problem