SAP Knowledge Base Article - Public

3363829 - Error when trying to add configuration to Quote

Symptom

When trying to add VC product to quote error message "Configuration can not be loaded or it is invalid. You will be redirected back to the Catalog page.".

Environment

SAP SALES CLOUD CPQ connected with Variant Configuration

Reproducing the Issue

  1. Create a Quote;
  2. Try to add configuration;
  3. Error is thrown and user gets redirected to Catalog Page.

Cause

When there is a defined invalid Document Pricing Procedure Name within the General Attribute Mappings page and the user tries to Configure the product , the error message “Configuration can not be loaded or it is invalid. You will be redirected back to the Catalog page.“ will appear on the top of the page and the user will be redirected to the Catalog page. Within the event log, there will be the following error message “No pricing procedure was found in relation to the parameters on this quote. Please contact your administrator for further assistance.“

Resolution

  • Customer should review their Document Pricing Procedures Name on General Attribute Mappings page;

  • On Developer Console there will be information on which Pricing Procedure contains the error. 

Keywords

Pricing Procedure, VC, Variant Configuration, BRIM, Error, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023