SAP Knowledge Base Article - Preview

3364158 - Missing email conversations in AskHR

Symptom

Email conversations are missing in AskHR under My Tickets > Conversation > Email Conversation. However, they appear in the interactions on C4C side.


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM suite all versions

Keywords

email, emails, conversation, conversations, interaction, interactions, askhr, view, different, personal, business, miss, missed, missing , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

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