SAP Knowledge Base Article - Preview

3364372 - "Cancel E-Verify Process"/"Close Case" buttons disappear when viewing case details - Onboarding

Symptom

  • "Cancel E-Verify Process" and "Close Case" buttons disappears when viewing the case details.
  • The customer is in the test environment and cannot clear up the dashboard with open E-Verify cases.
  • How can the customer get the buttons to display so they can clear the case?


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Environment

  • SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2305

Keywords

Onboarding, Onboarding 2.0, OBX, E-Verify, E-Verify Case, Cancel E-Verify Process, Close Case, Referred , KBA , LOD-SF-OBX-EVF , Everify , How To

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