3364372 - "Cancel E-Verify Process"/"Close Case" buttons disappear when viewing case details - Onboarding

• "Cancel E-Verify Process" and "Close Case" buttons disappears when viewing the case details.
• The customer is in the test environment and cannot clear up the dashboard with open E-Verify cases.
• How can the customer get the buttons to display so they can clear the case?

• SAP SuccessFactors Onboarding

1. Log in to the instance
2. Go to the Onboarding Dashboard
3. Search for the affected candidate
4. Click on E-Verify Case Details
5. The "Cancel E-Verify Process" and "Close Case" button disappears

• The E-Verify case is in REFERRED status. -- "Complete E-Verify: Referred". 

• If the E-Verify case is in REFERRED status (e.g. Complete E-Verify: Referred), you cannot cancel or close the E-Verify process/case.
• It will be with the DHS/SSA office and one must wait.
• Normally, new hires should go to the SSA/DHS office to resolve it.

Note to support: Please see the internal memo.

• See also: 3212235 - [EV30][EV31] How To Proceed With E-Verify Mock Test Scenario? [Compliance] - Onboarding 1.0

Onboarding, Onboarding 2.0, OBX, E-Verify, E-Verify Case, Cancel E-Verify Process, Close Case, Referred , KBA , LOD-SF-OBX-EVF , Everify , How To