SAP Knowledge Base Article - Public

3364525 - Organization not assigned during Employee replication


After employee replication in the C4C system, the assigned manager information is not being transferred despite proper assignment in the external system (e.g. EC).


  • SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to People -> Employee and observe that the Manager field remains unaltered
  2. Access Administrator -> Webservice Message Monitoring and conduct a search for the associated employee replication message
  3. Upon inspection, note that the payload does not include any manager or organization-related information


The current lean employee replication process has been intentionally designed without the capacity to adequately incorporate organizational assignments and reporting line units for managers.


Perform manual maintenance of organizational assignments after employee replication if you intend to assign organizational units. 

See Also

Employee Central Integration with Cloud for Customer via HCI


RLU, Organization, EmployeeReplicationIn, EmployeeCentralEmployeeReplicationIn , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-EC , Integration of C4C with Employee Central , How To


SAP Cloud for Customer core applications all versions