SAP Knowledge Base Article - Public

3364624 - Service Order status in Order Pipeline View of Field and Service Repair workcenter is not as expected.


The status of the Service Order is Not Started in Field and Service Repair work center=>Order Pipeline View, even though the Service Order is released and is in status In Process. 


SAP Business Bydesign

Reproducing the Issue

  1. Go to Service Orders work center
  2. Go to Service Order Processing View
  3. Search for Service Order XYZ(XYZ is the ID of Service Order)
  4. You can see the Service Order XYZ is in status In Process
  5. Now, Go to Field and Service Repair work center 
  6. Go to Order Pipeline View
  7. Search for Service Order XYZ
  8. You can Status is Not Started in the Overview Screen.


The system shows the Delivery Status of the Service Order in Order Pipeline View so that the Service Performer can execute the service and create service confirmations.


This is the current system behavior.


Service Order; Status; Not started; Order pipeline; Field service and repair; , KBA , SRD-CRM-SEO , Service Orders , Problem


SAP Business ByDesign all versions