Symptom
You have created and ordered the purchase order document. However New Goods and Service Receipt button is greyed out in the purchase orders view.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Purchase Requests and Orders work center
- Go to Purchase Orders view
- Select the relevant Purchase order
- You can see that, New Goods and Service Receipt button is greyed out
Cause
New Goods and Service Receipt button will be disabled only for To-Stock purchase orders. You can create goods and service receipt with reference to purchase order for non-stock materials and services from purchase orders view.
Resolution
For To-Stock orders, you must go to Inbound Logistics work center and Purchase Orders view. Here you can click on Post Goods Receipt / New Supply Delivery Notification / Post Goods Receipts as Planned button is enabled for receipt creation.
Keywords
New Goods and Service Receipt button greyed out; New Goods and Service Receipt button disabled; , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem