SAP Knowledge Base Article - Public

3365082 - Missing user in IPS sync

Symptom

While doing a SuccessFactors to IAS/IPS Sync. Some Users are not synced or fetched for sync.

Environment

SAP SuccessFactors HXM Suite
IAS
IPS

Reproducing the Issue

While you initiate the Sync - SFSF to IAS/IPS you will get error.

Error: 
IPS sync error occurring for users: skip reason=Entity condition is not fulfilled

Resolution

In order to correct the primary assignment ID, please follow these steps: 

    1. Go to Check Tool
    2. On Application, choose User Management
    3. Click on 'Primary assignment should be correct for each person. (IncorrectPrimaryAssignmentCheckExecutor)
    4. Click on Quick Fix

See Also

  • 2859043 - Manage Login Accounts tool
  • 3045327 - [1H 2021] Impact of Primary Assignment on User Login - Platform
  • 2788892 - Unable to Purge User / Employment Because it is a Main Assignment 
  • 2410089 - RBP: How to check Login Permission? - SAP ONE Support Launchpad
  • 2472648 - Using the Check Tool to Check a SuccessFactors Configuration

Keywords

"skip reason=Entity condition is not fulfilled", SuccessFactors, Employee Central, SFSF, EC, IPS, IAS, User Management, synchronization, Synced  , KBA , LOD-SF-INT-ODATA , OData API Framework , Problem

Product

SAP SuccessFactors HXM Suite 2305