SAP Knowledge Base Article - Public

3365287 - Error "Item : G/L account XXX does not exist or is not permitted" Appears while Creating Credit Memo

Symptom

 When trying to post the credit memo an error message appears for an invoice item: "Item : G/L account XXX does not exist or is not permitted"

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to the Supplier Invoicing work center.
  2. Search for the relevant Invoice.
  3. Under New click on Credit memo.
  4. Fill in the mandatory details and go to the Items tab.
  5. Select Cost Distribution sub-tab and enter account determination group XXX in the G/L account field. 
  6. Click Check or Post button.
  7. Error message is thrown:

Item: G/L account XXX does not exist or is not permitted

Cause

The G/L account XXX is deleted from the master data.

Hence the error "G/L account XXX does not exist or is not permitted" is appearing when the credit memo is created for the supplier invoice.

Resolution

User can create the  G/L account XXX again then take necessary action on the document. Either create credit memo or cancel the document.

Keywords

error on credit memo; G/L account error; credit memo; G/L account XXX does not exist or is not permitted , KBA , SRD-SRM-SI , Supplier Invoicing , Problem

Product

SAP Business ByDesign all versions