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SAP Knowledge Base Article - PublicSymptom
Error, "Something went wrong. Please reload SAP Sales Cloud, server-side integration for groupware" when attempting to sync email to ticket/task.
Environment
SAP Cloud for Customer
Reproducing the Issue
- From Outlook, try to save the ticket/task in an email that already is associated with another ticket/task.
- Error, "Something went wrong. Please reload SAP Sales Cloud, server-side integration for groupware" appears.
Cause
Email was already associated with another ticket.
Resolution
This is expected behavior of the system.
Keywords
Outlook; Server Side; Something; Wrong; Ticket; Task; Save; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem
Product
SAP Cloud for Customer core applications 2305
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