SAP Knowledge Base Article - Public

3365485 - Is there a report or list to get service contract with credit memo or vise versa in SAP S/4HANA Cloud Public Edition ?

Symptom

The user wants a report or list showing service contracts that are linked to credit memos, and vice versa. While the credit memo details exist in the transaction history of a service contract, this information cannot be extracted into a separate list or report directly.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

Not applicable

Cause

Not applicable

Resolution

Credit memos are not directly linked to service contracts in a way that allows reporting via standard apps like:

  • Manage Credit Memo Requests
  • Manage Service Contracts

To retrieve this data, please use the CDS view:
 I_ServiceDocumentItemSuccssr_2

Note: This is considered a consulting activity. Please reach out to your local SAP consultant for help with implementing and customizing the CDS view.

For more guidance, refer to this KBA:

2706322 - What is Support – What is Consulting: Cloud Solutions

Keywords

SAP S/4HANA Cloud Public Edition, Public Cloud, Credit memo, Service contract, Manage Credit Memo Requests, Manage Service Contracts, CDS view I_ServiceDocumentItemSuccssr_2, List, Report , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , How To

Product

SAP S/4HANA Cloud Public Edition all versions