Symptom
The user wants a report or list showing service contracts that are linked to credit memos, and vice versa. While the credit memo details exist in the transaction history of a service contract, this information cannot be extracted into a separate list or report directly.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
Not applicable
Cause
Not applicable
Resolution
Credit memos are not directly linked to service contracts in a way that allows reporting via standard apps like:
- Manage Credit Memo Requests
- Manage Service Contracts
To retrieve this data, please use the CDS view:
I_ServiceDocumentItemSuccssr_2
Note: This is considered a consulting activity. Please reach out to your local SAP consultant for help with implementing and customizing the CDS view.
For more guidance, refer to this KBA:
2706322 - What is Support – What is Consulting: Cloud Solutions
Keywords
SAP S/4HANA Cloud Public Edition, Public Cloud, Credit memo, Service contract, Manage Credit Memo Requests, Manage Service Contracts, CDS view I_ServiceDocumentItemSuccssr_2, List, Report , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , How To