SAP Knowledge Base Article - Public

3365703 - Video text description behavior in SAP JAM


  • When playing a video in Jam the text description underneath the widget disappears. 
  • Description disappears when playing video


SAP Jam Collaboration

Reproducing the Issue

  1. Log onto Jam. 
  2. Go to anywhere in Jam that there is a video present i.e. groups
  3. See the video thumbnail to play the video with a description underneath. 
  4. Press play on the video. 
  5. See the description that was present underneath the video disappear


Product issue


Engineering team are working on a fix for the issue which will be deployed across system on the 12th & 13th of October 2023

See Also


SAP Jam, Jam, video, video description, behavior, text, disappeared, thumbnail, groups, DWS-7847 , KBA , LOD-SF-JAM-VID , Video Recording & WebRTC , Known Error


SAP Jam Collaboration all versions