Symptom
- When playing a video in Jam the text description underneath the widget disappears.
- Description disappears when playing video
Environment
SAP Jam Collaboration
Reproducing the Issue
- Log onto Jam.
- Go to anywhere in Jam that there is a video present i.e. groups
- See the video thumbnail to play the video with a description underneath.
- Press play on the video.
- See the description that was present underneath the video disappear
Cause
Product issue
Resolution
Engineering team are working on a fix for the issue which will be deployed across system on the 12th & 13th of October 2023
See Also
Keywords
SAP Jam, Jam, video, video description, behavior, text, disappeared, thumbnail, groups, DWS-7847 , KBA , LOD-SF-JAM-VID , Video Recording & WebRTC , Known Error
Product
SAP Jam Collaboration all versions