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3365758 - Why is on-premise system not collecting data in SAP Cloud ALM?

Symptom

  • Health Monitoring failed for S/4HANA
  • Setting up managed system to connect to SAP Cloud ALM and no data is collected
  • Most of monitoring use-cases are working properly however the Health Monitoring has Runtime Status > Error
  • The collectors do not show any errors and the use cases are configured and active, but the data still not collected.
  • Monitoring for ABAP system is showing Data Collection error and Message:
    • [No Data] Last data received <X> minutes ago
    • [No Data] Last data received <X> hours ago
    • [No Data] Last data received <X> days ago
    • [No Data] No data received.
      
  • See warning:
    • Collection status Health Monitoring <Date Time>
    • The service/system did not send new data yet
    • Data is outdated. Data collection turned OFF
      


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Environment

SAP Cloud ALM

Product

SAP Cloud ALM 1.0

Keywords

on-premise, ABAP, on premise system, System/service did not send any new data, data collection, data is outdated, /sdf/alm_setup, Health Monitoring, Usecase , KBA , SV-CLM-OP-HM , SAP Cloud ALM - Health Monitoring , Problem

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