3365824 - Unable to Deactivate Services Into Business Partner Replication from SAP ERP

Symptom

In the C4C communication arrangement "Business Partner Replication from SAP ERP" there are 3 service and the option to disable "Replicate Business Partner from SAP ERP" service is missing.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Go to the Administrator work center.
2. Go to the General Settings work center view.
3. Open the Communication Arrangements.
4. Search for communication arrangement "Business Partner Replication from SAP ERP".
5. Click on View All.
6. Go to the Technical Data facet.
7. Click on Edit Advanced Settings.

There are no options to disable the inbound services.

Cause

As per C4C system design, this is an inbound message from SAP ERP and the inbound service cannot be disabled.

This is the design of the system. Also, the service cannot be disable neither while creating the communication arrangement.

It is stated at SAP Help Guide:

- Configure Integration in SAP Cloud for Customer

> Configure Communication Arrangements

5. For each of the communication scenarios, check the details on the Inbound tab as necessary:

Table: Enabled - If you do not want to use a service, uncheck the checkbox. If the service is mandatory, the checkbox is disabled.

Resolution

As a feasible solution, you can disable the service in SAP ERP or even evaluate the settings in the middleware to avoid such integration.

Keywords

Deactivate Services; Communication Arrangements; Business Partner Replication from SAP ERP; C4C Integration, C4C, Integration, Disable Communication Arrangements. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer core applications all versions