SAP Knowledge Base Article - Public

3365849 - Error "Postal Code X Must Be of Length Y"


Error "Postal Code X Must Be of Length Y" shows when updating the Postal Code field.


  • SAP Sales Cloud Version 2
  • SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Navigation Menu.
  2. Go to Accounts View.
  3. Open Account 123 (where 123 is the account ID).
  4. Enter the value in the Postal Code field.
  5. See the error message.


The Postal Code you are using is not accepted due to the Postal Code Length that is maintained for the Country of the Account.


You can update the Postal Code Length of a Country by following the steps below:

  1. Click on the User-Menu icon.
  2. Click Settings.
  3. Click All Settings.
  4. Click Language & Region, under General.
  5. Select Country/Region.
  6. Find the Country which is maintained in the Account.
  7. Update the Postal Code Length.

See Also

No validation for Postal Code Field


Postal Code, Error, Postal Code Must Be of Length, Account, Individual Customer, Country , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , How To


SAP Sales Cloud and SAP Service Cloud Version 2 1.0