Symptom
Publishing Rule tab for some ISC event does not display the Business rule and shows an empty pane instead.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Navigate to Intelligent Services Center.
- Open the impacted Event type.
- Go to the Publishing Rule tab on the left navigation pane.
- The business rule corresponding to that event is not being shown, the Rule pane appears empty.
Cause
The Business Rule corresponding to the Event is not maintained with the expected ID.
Resolution
ISC Events require the corresponding Business Rules to be maintained with very specific Rule IDs. The ID text has to be perfect match to what ISC expects, including the Case. Without that ISC will not be able to find the rule to show it on the user interface.
For example: the EMPLOYMENT TERMINATION event will require the corresponding rule to be maintained with Id EVENT_TERM.
In the event there is a Rule ID mismatch for an ISC event, the solution would be to recreate/copy the Rule with the expected ID.
FAQ - Additional Information
Q) Where can I get information on this from the Guide?
A) Guide: Implementing and Managing Intelligent Services
Chapter: Creating a Flow Rule for Intelligent Services
Guide: Implementing Business Rules in SAP SuccessFactors
Chapter: Copying Rules
See Also
- 2338227 - How to Enable Intelligent Services and Additional Troubleshooting Content
- 2830916 - Intelligent Services Center - How to enable Notifications for specific Events
- 2599403 - Enable Intelligent Services Centre using the Upgrade Centre(ISC)
- 2212494 - Enable Event Center / Intelligent Services
- 2470098 - How to Clear Notifications in Bell Icon
- 2552515 - To-Do Alert not triggered for the CC role
Keywords
ISC,Intelligent,Services,Center,Rule,Publishing, Intelligent Services Centre , flow rule, event monitor, Event monitor , KBA , LOD-SF-PLT-ISC , Intelligent Services , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Problem