SAP Knowledge Base Article - Preview

3366534 - Customer Interaction Center Webcast - Case Management


In this support webcast you will learn more about the Get Support application including the steps to report and manage your case.  

Our team walks you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Learning Objectives:
  • Best practices for case creation and enabling you to get the best out of your support from SAP.



SAP for Me

Target audience:

  • SAP Customers
  • SAP Partners


Case management, Customer Interaction Center, CIC, #ASKCIC, Webcast, SAP for ME, support services, Support basics, Support Infrastructure, Contacting product experts, create incident, Business impact, best practices, perfect incident, digital companion , KBA , XX-SER-FORME , SAP for Me , XX-SER-SAPSMP-SUP , Support Applications , How To

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