3366681 - Request to archive users who are terminated with open compliance processes - Onboarding

• When using a receipt, the candidate has to present an original within 90 days and can begin employment while they are in the receipt period.
• During the 90-day receipt period, the candidate left the company for various reasons and is terminated in EC.
• Since Section 2 was never re-completed using original documents, they are still sitting on our Onboarding Dashboard.
• These tasks were supposed to be processed by the archive rule, though did not correct anyone prior to the 2H 2022 release.

SAP SuccessFactors Onboarding

Service request

For Live Customers and/or Implementation Partners

Please submit a support ticket with your approval to execute the below steps and reference this KBA:

1. Mark compliance to-dos associated with terminated employees to complete/delete. - This will leave only valid todo entries in the todo entry table.
2. Update compliance processes as Cancelled.
3. Run "Migrate To-Do Entries to Card Service" Job with "Remove From Card Service and Refresh To-Do Category" for EVerify Category. --> This will make sure to clean up the cards associated with deleted todos from #1 and recreate the cards associated with valid (remaining) todos in the todo table from #1.

Cloud Product Support

• Please raise an incident so the team can assist in generating the list of users in this scenario.
• Ensure that a customer approval is provided before executing the steps provided above.
• See internal information for the sample RITM and INC request

Archive request, I9 terminated, delete terminated candidates with compliance process, 90 day receipt, receipt, I9, US I9, Section 1, Section 2, OBX, ONB2, Onboarding , KBA , LOD-SF-OBX-JPC , Process close job , Problem