SAP Knowledge Base Article - Public

3366839 - User cannot be found via People search


A user cannot be searched via People search by some users


SAP SuccessFactors HXM Core

Reproducing the Issue

1. Login to affected instance

2. Search for a user that exists in the system

3. User cannot be found however they can be found by other admins


User search permission is not assigned


Assign permission over the target users following below steps:

1. In Permission Role > Permission Settings

2. Go to General User Permissions

3. Assign company Info and User Search permissions

4. Save and grant role to the required group of users over the chosen target population

Note : “User search” is part of “Company info access” permission in RBP and cannot exist independently. 

See Also

2572790 - Is it Possible to hide Company info and Just have User Search Activated? - SAP for Me

2161257 - How to Enable and Configure Action Search to Quickly Find Features in SuccessFactors - SAP for Me

2208539 - Not able to see People Search - Home Page - SAP for Me


User Search, People Search, RBP, Permission, General User Permissions, Company Info , KBA , LOD-SF-PLT-SRH , Search , Problem


SAP SuccessFactors HCM Core all versions