SAP Knowledge Base Article - Public

3367055 - Page Layout Not Working When For Products OVS Screen Under Tickets


When I change the layout under the Products OVS pop up screen under tickets using adaptation mode, the layout is not being reflected.


SAP Cloud for Customer

Reproducing the Issue

1. Go to service then Tickets work center.
2. Start adaptation.
3. Open the ticket "1234".
4. Under Overview, click on Products field OVS.
5. Change the layout and close the adaptation mode.
    --> Layout is not being reflected.


Even the Products field is located under Tickets object, when opening the products OVS pop up screen, this screen belongs to the Materials BO.


You should assign the layout to the Materials BO rather then Tickets BO.


Page Layout, Tickets, Products, Queries, Query, Working, Reflected,  , KBA , AP-RC-UIF-RT , UI Framework Runtime , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2305