Symptom
- Onboardee is not able to see the start button to start the personal data collection step.
Environment
SAP SuccessFactors Onboarding
Cause
- The hiring manager field is null for the affected candidate and hence the PDC step is not triggered.
Resolution
Please maintain the Hiring manager value to fix the issue.
Please follow below steps:
- Go to Onboarding dashboard and search for candidate.
- Under Actions -> New hire data review, assign the hiring manager value and save it.
- Post this restart Onboarding for the external user.
Keywords
PDC, personal data collection, start button, not appearing, missing, Onboarding , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem
Product
SAP SuccessFactors Onboarding 2305