SAP Knowledge Base Article - Preview

3367302 - Cannot Close/Cancel/Update an approved document - Copy To is grayed out / not available


When you try to either Close or Cancel or Update a document, one of the following errors is retrieved:

  • Cannot close documents awaiting approval  [Message 3622-8]
  • Cannot cancel documents awaiting approval  [Message 3622-7]
  • Cannot update documents awaiting approval

Also, the Copy To button option is grayed out or not available.

On the document header it reads Document Update [Approved].

Image/data in this SAP Note is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Business One


SAP Business One all versions ; SAP Business One, version for SAP HANA all versions


missing, incorrect , KBA , arap , note , SBO-ADM-APS , Approval Procedures , How To

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